AWB - An international air waybill is required for each shipment, regardless of the number of packages it has. This document is also required for each destination address. Envie Express will be responsible for issuing this document. Commercial Invoice - It is required by customs authorities to release packages that are not documents. The requirements vary from country to country and depend on the type of product, the value and the quantity. For some destinations, it will be necessary to complete an additional documentation, required by the legislation of the destination country. Correctly completing the documentation will help customs authorities to process your shipment more efficiently. Contact us and we will inform you if any additional documentation is needed.
All import and export shipments are subject to tax analysis and taxation, according to the tax rules of each country. We cannot predict the costs, only after shipping and in case of customs inspection that the customer (recipient) will be notified.
If you are sending valuable documents such as passports, visas, documents for dual citizenship cases or regulatory certificates, you can opt for the additional document protection service. In the event of a loss of a document shipment via DHL Express, a fixed compensation (check at the time of shipment) will be paid regardless of the cost of replacing the document – there is no need to estimate or state the value of documents.
Access our website – www.envieexpress.com.br – and, with the tracking code in hand, click on the "track a shipment" button located in the upper right corner of the page. Identify the company (DHL, UPS and FEDEX) through which you sent the package and see the status. If your question has not been answered here, please contact us and submit your question. Requests are answered within 1 working day.